SERVICES OVERVIEW

  • Lauren provides application support services with flexible organization structure to meet clients’ IT needs, with multi-level communication for faster turn around time and issue resolution.
  • Application support with best market prices.
  • Cost reduction through the effective use of delivery modules, i.e. on-site, off-site and hybrid.
  • Effective support across the customers through SPOC.
  • 24/7 support availability.
  • Proactive maintenance activities and heath checks to ensure smooth application functionality.
  • Excellent support to reduce resolution time and application downtime.
  • Minimum business impact through effective communication and planning of system.
  • Monthly review meets.
  • Backend team available on a need basis to troubleshoot and resolve complex issues.
  • Availability of backup resources.

DELIVERY MODULES

ON-SITE DELIVERY MODULE

– Face-to-face dealing with clients.
– On hand information
– No chance of communication gap
– Minimum chance of alteration in later stages

OFF-SITE DELIVERY MODULE

– Reduced costs
– Excellent results
– No extra Expenses
– Access to the most optimal resources 
– 24/7 productivity

HYBRID DELIVERY MODULE

– Direct dealings with the client
– 24/7 productivity
– Access to excellent resources
– Great cost benefits
– Best possible resource management

TECHNOLOGIES SUPPORTED

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