Facility Management Services

Being in this industry for more than 24 years, we have a strong clientele base in Services, which includes clients across different verticals. Lauren has all the necessary capabilities to offer you resource management services. Our broad portfolio of services solutions can help ensure your employees, partners, customers, processes and assets are securely connected and can be optimized where work demands.

Our Skillset

  • Linux Certified Engineers
  • Microsoft Certified Engineers
  • Certified Lotus & Tivoli Professionals
  • Citrix Certified Engineers
  • Veritas & Trend Micro Certified Engineers
  • Domino, Java, Dot Net, XML, Web Services
  • IBM Certified Server Specialist
  • HP Server & Procurve Certified Engineers
  • Cisco Certified Engineers

Lauren only adheres to strict ISO 9001 and ITIL processes. Through regular review meetings with customers, the specialized team of certified engineers at Lauren understands the requirements and offers solutions that cater to them. In-depth knowledge of various platforms enables Lauren engineers to make informed recommendations.

Messaging & Collaboration Service

Businesses don’t work in isolation any more. More often than not, all stakeholders are spread across various geographies, often crossing not just country borders, but time zones as well. In such a business world, it becomes imperative to stay connected with employees, customers, partners, vendors, etc.

Lauren supports this need through its products:

  • IBM Domino
  • MS Exchange

Choose between onsite and offsite support
Onsite Support: Agreed Sow & Contract to be drawn
Offsite Support: In house Subject Matter Experts to provide solutions

Asset Management Service

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Best utilising your hardware and software assets to get the maximum returns from your IT investment is crucial for life cycle management of any organisation. Lauren empowers you to gain visibility, compliance, and control of your IT assets to reveal the true value they deliver.

Annual Maintenance Service

Lauren offers SLA based annual maintenance service for all your hardware requirements. Depending on your need, you have the option to choose between  Comprehensive and  Non-Comprehensive support.

Comprehensive Support (Parts and Labour):

  • This includes replacement / repair of any hardware parts that Lauren discovers as faulty during the inspection.

Non-Comprehensive Support (Labour):

  • This maintenance limits the scope of Lauren’s responsibility to arranging for an engineer to resolve issues, if any.

Hardware AMC covers the following components:

  • Server (IBM, Lenovo, HP & Dell)
  • Storage (IBM, HP & Dell )
  • Desktop (Any)
  • Laptop (Any)
  • Printer (HP & Epson)
  • Scanner (HP)
  • Switch (Cisco,3 Com & D-Link )
  • Router (Cisco,3 Com & D-Link )

Service Desk Services (onsite & offsite)

A Service Desk understands that information offers companies strategic advantages and it ensures proper mechanisms are in place for the data to be analyzed, produced and distributed seamlessly. Lauren offers Onsite as well as Offsite Service Desk Support, better known as Technical and Non-Technical service desk support.

Non-Technical Service Desk:

  • Users will log the call to Lauren’s Service Desk (onsite or offsite). The call is then further transferred to the customer’s onsite resource or to Lauren’s in-house resource.

Technical Service Desk:

  • Users will log the call to Lauren’s Technical Service Desk. This could be onsite or offsite. The query can either be resolved as an entry level issue. This is done over the phone or by taking remote control. If the issue is unable to be resolved at this stage, it is moved further up to the customer’s onsite resource or to Lauren’s Inhouse Resource.

Hardware AMC covers the following components:

  • Server (IBM, Lenovo, HP & Dell)
  • Storage (IBM, HP & Dell )
  • Desktop (Any)
  • Laptop (Any)
  • Printer (HP & Epson)
  • Scanner (HP)
  • Switch (Cisco,3 Com & D-Link )
  • Router (Cisco,3 Com & D-Link )

Professional Services (Incident Based Management)

The first objective of incident based management is to restore normal operations quickly and to minimise any impact on the business’ performance. Problems can be resolved either via Remote Control or at the client’s site by Lauren’s certified professional resource.

Lauren’s Professional Services include

  • Citrix
  • Vmware
  • Tivoli
  • ADS
  • VDI
  • Database Management Services
  • Capacity Planning
  • Middleware Management
    – WAS
    – MQ
    – Sharepoint
  • Network Optimization Services
  • Backup Management

SLA Driven Contract

A Service Desk understands that information offers companies strategic advantages and it ensures proper mechanisms are in place for the data to be analyzed, produced and distributed seamlessly. Lauren offer both, Onsite as well as Offsite Service Desk Support, better known as Technical and Non-Technical service desk support.

AMS Tool for Helpdesk, Inventory Management, Centralize Control, Reducing Manpower, Proactive Action & Updated Reports

Application Support (OS, Lotus Domino/ MS Exchange, ADS, Tivoli, Citrix & VMware)

Service Contract: Preferably Minimum 2-year Contract. Process Based Support.

Lauren’s Professional Services will benefit to the customers:

  • Single vendor support
  • SLA based contract assures timely response & resolution
  • Lauren experience team will suggest & guide customer on latest & cost effective changes in technologies
  • No need to monitor onsite resources performance & attendance
  • AMS tool will help customer to evaluate calls report & existing infrastructure details