Job Description:

  • 3+ years of experience in application support/helpdesk
  • Should be able to perform administration of Incident tickets – Incident acknowledgement, registration, classification, prioritization, routing and tracking it till closure.
  • Monitor daily feeds of the no of tickets logged, resolved, pending etc.
  • On call/Telephonic and Email support.
  • Basic trouble shooting of the incidences.
  • Good communication skills.

Experience: 3+ years

Location: Mumbai – Goregaon