- 3+ years of experience in application support/helpdesk
- Should be able to perform administration of Incident tickets – Incident acknowledgement, registration, classification, prioritization, routing and tracking it till closure.
- Monitor daily feeds of the no of tickets logged, resolved, pending etc.
- On call/Telephonic and Email support.
- Basic trouble shooting of the incidences.
- Good communication skills.
Experience: 3+ years
Location: Mumbai – Goregaon