Job Description:

  • 5+ years of experience in application support/helpdesk
  • Should be able to perform administration of Incident tickets – Incident acknowledgement, registration, classification, prioritization, routing and tracking it till closure.
  • Monitor daily feeds of the no of tickets logged, resolved, pending etc.
  • On call/Telephonic and Email support.
  • Trouble shooting of the incidences.
  • Attending customer/end user meetings/discussions.
  • Monitoring application server health and ensure preventive maintenance.
  • Escalations to third party application vendor and follow up till closure. This will comprise of raising tickets to application vendor and following up till closure of the issue.
  • Applying patches provided by the Kotak AMC team
  • Good communication skills.

Experience: 5+ years

Location: Mumbai – Goregaon