- 5+ years of experience in application support/helpdesk
- Should be able to perform administration of Incident tickets – Incident acknowledgement, registration, classification, prioritization, routing and tracking it till closure.
- Monitor daily feeds of the no of tickets logged, resolved, pending etc.
- On call/Telephonic and Email support.
- Trouble shooting of the incidences.
- Attending customer/end user meetings/discussions.
- Monitoring application server health and ensure preventive maintenance.
- Escalations to third party application vendor and follow up till closure. This will comprise of raising tickets to application vendor and following up till closure of the issue.
- Applying patches provided by the Kotak AMC team
- Good communication skills.
Experience: 5+ years
Location: Mumbai – Goregaon