Job Description

  • Excellent communication skills and telephonic etiquettes
  • Excellent organizational skills
  • Incident Management experience-Managing incidents including business expectations and communication
  • Good written and verbal communication.
  • Operating System (Windows 7 / Windows 10)
  • Hardware diagnostics and support leveraging OEM vendor support.
  • Basic Application Troubleshooting
  • Basic User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems with emphasis on (Windows 7 / Windows 10).
  • Experience with using and troubleshooting Outlook 2010 within a network environment (permissions, calendar sharing, and delegation)
  • An ITIL qualification is preferable]

Experience – 3+ Years
Location – Mumbai – Vikhroli