- Excellent communication skills and telephonic etiquettes
- Excellent organizational skills
- Incident Management experience – Managing incidents including business expectations and communication
- Good written and verbal communication.
- Operating System (Windows 7 / Windows 10)
- Hardware diagnostics and support leveraging OEM vendor support.
- Basic Application Troubleshooting
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems with emphasis on (Windows 7 / Windows 10).
- Experience with using and troubleshooting Outlook 2010 a network environment (permissions, calendar sharing, and delegation)
Experience: 2+ years