Job Description:
- 24X7 Remote Support to Global Client – 8 Hours Shift Operations Weekly Rotation Basis.
- Good English Communication Skills.
- Basic Troubleshooting knowledge Related to Outlook/MS Office/Windows OS/Patch Management/Antivirus Virus/Printing related issues.
- Basic Network Trouble Shooting & Network Monitoring / Call Escalations.
- Office 365 Basics Like MS Office On Cloud / Skype for Business / One Drive / One Note.
- Knowledge on SLA – Service Level Agreements & Response V/s Resolution
Experience: 3 – 4 years
Qualification: Any Graduate
Vacancy: 1
Location: Pune